What should you provide when contacting support for the CEHv13 exam?

• A. Exam code, screenshot of the question, and login ID/email.
• B. Passport, address, and date of birth.
• C. Payment receipt and order number.
• D. WiFi password and device type.

Answer: (A)

When you contact support for the CEHv13 exam, you should provide information that lets the team locate your exact exam session, verify who you are, and see precisely what issue you’re facing. The most helpful combination is the exam code, a screenshot of the problem or question you’re encountering, and your login ID or email.

The exam code identifies the specific exam instance and version you’re taking, so support can pull up the right records without confusion. A screenshot shows the exact UI or error you’re seeing, making it far easier to diagnose problems like glitches, formatting issues, or unexpected prompts. Your login ID or email ties the request to your account, allowing agents to verify your identity and access the correct logs and history without exposing unnecessary personal data.

Other options aren’t as suitable. Sharing sensitive personal details like passport, address, or date of birth isn’t needed for troubleshooting and raises privacy concerns. A payment receipt or order number might help with billing questions, but they don’t illuminate technical issues with the exam itself. A WiFi password and device type aren’t relevant to most support requests and could introduce unnecessary security risks.

If you can also include when the issue occurred and any steps to reproduce it, that can further speed up resolution.